At Adaychic, your satisfaction is our top priority. Our quality control teams carefully inspect all items prior to shipment to ensure they meet our high standards.
We gladly accept return requests within 15 days of delivery under the specific guidelines detailed below. If you have any questions or need assistance, please feel free to contact our customer support team at service@adaychic.com.
1. STANDARD (NON-PERSONALIZED) ITEMS POLICY
For regular, standard-sized products that do not feature personalized photos, names, or logos:
Return Period: You may request a return within 15 days of receiving your package.
Condition: Items must be unworn, unwashed, unaltered, and in their original packaging with all tags still attached. They must show no visible signs of wear, use, or cosmetic/perfume stains.
Return Shipping Cost: Customers are responsible for paying the return shipping costs, except in cases where the item received was damaged, defective, or incorrect upon arrival. Please note that the original shipping fee is non-refundable.
2. CUSTOMIZED & PERSONALIZED ITEMS POLICY
For products uniquely customized with your uploaded photos, designs, logos, or personalized text (such as custom photo shirts):
No Returns for Personal Preference: Because these items are uniquely personalized for you and cannot be resold to anyone else, we do not accept returns, exchanges, or refunds if you change your mind, ordered the wrong size, or uploaded the wrong/low-resolution photo.
Damaged, Defective, or Wrong Items: If your custom item arrives damaged, defective, with a printing error (different from the file you uploaded), or if we shipped the incorrect item, please contact us at service@adaychic.com within 15 days of delivery.
- Please provide your Order ID and clear photos of the product and the issue.
- We will gladly arrange a Free Replacement (Reshipment) or issue a Full Refund for the defective item.
HOW TO INITIATE A RETURN (FOR ELIGIBLE ITEMS)
1. Contact Us: Email service@adaychic.com with your Order ID, details of the item, and photos of the product.
2. Receive Instructions: Our customer service team will review your request and provide you with the correct Return Warehouse Address. (Please do not ship packages back to the original shipping address on the parcel or our corporate office address, as we cannot process returns there).
3. Ship and Track: Ship the item back using a carrier of your choice, and email us the return tracking number.
4. Refund Processing: Once we receive and inspect the returned items, refunds will be applied to your original payment method within 3 to 7 business days, depending on your card issuer's processing speed.
EXCHANGE POLICY
We do not support direct product-to-product exchanges. If you wish to exchange an eligible standard item (for a different size or pattern), please follow our Return Policy to return the unwanted item for a refund, and then place a new, separate order for the desired product.
CANCELLATION POLICY
To ensure prompt delivery, our production team begins processing orders quickly. Please review our cancellation policy before purchasing:
Standard (Non-Personalized) Orders: You may cancel your order for a Full Refund at any time before the package is packaged and shipped. Once shipped, the order cannot be canceled, and you must follow our Standard Return Policy.
Customized & Personalized Orders:
- Within 10 Hours of Payment: You may cancel your customized order for a Full Refund.
- After 10 Hours of Payment: Because personalized items quickly enter the custom design and production queue, cancellations are not accepted after 10 hours. Please double-check your order details and uploaded photos immediately after checkout.
Unpaid Orders: Unpaid orders will be automatically canceled by our system after 24 hours.
