Orders & Payments
Q1. What currency are prices shown in?
You can switch your country and currency by selecting the option at the top of the website.
Q2. What payment methods do you accept?
We accept major credit and debit cards, including Visa,Paypal, Klarna, American Express, and other secure payment methods available at checkout.
Q3. Is my payment information secure?
Yes. All payments are processed through secure, encrypted payment systems to ensure your personal and financial information is fully protected.
Q4. Can I modify or cancel my order after placing it?
Once an order is placed, it cannot be modified directly on the website.
If you need to change your order or shipping address, please contact our customer support team as soon as possible. We will do our best to assist before the order is shipped.
Size & Fit
Q5. How do I choose the right size?
Each product page includes a detailed size chart. We recommend reviewing the measurements carefully and comparing them with a similar item you already own for the most accurate fit.
Q6. Are your products true to size?
Our garments are designed to fit true to standard sizing. However, fit may vary depending on personal preference and body type.
Shipping & Delivery
Q7. How long does shipping take?
Since all of our products are custom-made, it takes 3-7 days to produce them.
Standard Shipping: Delivery in 7-15 business days ($8.99USD) You will receive a tracking number as soon as your order ships from our warehouse so you can see what carrier will deliver your order.
Q8. How can I track my order?
Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this number to track your shipment online.
Q9. Why hasn’t my tracking information updated?
Tracking updates may be temporarily delayed due to customs inspections or carrier processing. Once the package clears, tracking information will resume updating.
Returns & After-Sales
Q10. What is your return policy?
Returns are accepted within 15 days of delivery for unused items in original packaging, with prior authorization from customer service. Customers are responsible for return shipping costs, and original shipping fees are non-refundable. Because items are made-to-order, exchanges are not offered—eligible returns must be refunded, and a new order placed if needed.
Q11. Who is responsible for return shipping costs?
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Q12. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer service team with clear photos of the issue. We will assist you promptly.
Others
Q13. How can I contact customer service?
You can reach our customer service team via the Contact Us page or email service@adaychic.com. We are happy to assist with any questions or concerns.
Q14. I have a question that isn’t listed here.
If you don't find the answer you're looking for, please feel free to contact us directly. Our team will be glad to help.
