Orders & Payments
Q1. What currency are prices shown in?
You can easily switch your country and currency by using the currency selector located at the top of our website.
Q2. What payment methods do you accept?
We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as secure payments via PayPal, Klarna, and other payment methods available at checkout.
Q3. Is my payment information secure?
Yes, absolutely. All payments are processed through secure, industry-standard encrypted systems (SSL) to ensure your personal and financial information is fully protected.
Q4. Can I modify or cancel my order after placing it?
Once an order is placed, it cannot be modified directly on the website.
If you need to make changes to your order or shipping address, please contact our customer support team immediately at service@adaychic.com. We will do our absolute best to assist you before your order is processed or shipped.
Size & Fit
Q5. How do I choose the right size?
Each product page features a detailed size chart. We highly recommend reviewing these measurements carefully and comparing them with a similar garment you already own to ensure the most accurate fit.
Q6. Are your products true to size?
Our garments are designed to fit true to standard sizing. However, fit may vary depending on personal preference, fabric stretch, and body type. Please refer to the specific product descriptions for fit recommendations.
Shipping & Delivery
Q7. How long does shipping take?
Our total turnaround time including custom production and standard shipping transit is 7–15 business days from the date you place your order. You will receive a tracking number as soon as your order departs our warehouse, so you can look up the courier and track your package status online.
Q8. How can I track my order?
Once your order has shipped, you will automatically receive a shipping confirmation email containing a tracking number and a link to trace your package online.
Q9. Why hasn’t my tracking information updated?
Tracking updates may occasionally be delayed due to customs inspections, carrier processing, or transfer points. Please rest assured that your package is still in transit, and updates should resume once it clears the next sorting facility.
Returns & After-Sales
Q10. What is your return policy?
We accept returns within 15 days of delivery for unused, unwashed items in their original packaging, with prior authorization from our customer service team. Customers are responsible for return shipping costs, and original shipping fees are non-refundable. To ensure the fastest service, we do not offer direct exchanges. Instead, you can return your item for a refund and place a new order at your convenience.
Q11. Who is responsible for return shipping costs?
Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.
Q12. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact our customer support team immediately at service@adaychic.com with clear photos of the item and the packaging. We will prioritize your request and arrange a replacement or refund as quickly as possible.
Others
Q13. How can I contact customer service?
You can reach our customer service team via the Contact Us page or email service@adaychic.com. We are happy to assist with any questions or concerns.
Q14. I have a question that isn’t listed here.
If you cannot find the answer you are looking for, please feel free to reach out to us directly at service@adaychic.com. Our team is glad to assist you and will reply as soon as possible.
